We strive to ensure your satisfaction with every purchase. If you are not completely satisfied, you may return your item(s) within the specified time frame, subject to the conditions outlined below.
Return Eligibility
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Time Frame: Items must be returned within 30 days from the date of purchase.
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Condition: Items must be unused, in their original packaging, and free from any damage, wear, or defects. Returns showing signs of use or damage will not be accepted.
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Proof of Purchase: A valid receipt or order confirmation must accompany all returns.
Return Process
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Contact our customer service team to initiate a return and obtain a Return Authorization Number.
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Package the item securely, including all original packaging and documentation.
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Ship the item to the designated return address provided by our team, using a trackable shipping method.
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Once the return is received and inspected, we will process a refund or exchange, based on your preference, within 5-7 business days.
Non-Returnable Items
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Items that are damaged, used, or missing original packaging.
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Custom or personalized orders.
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Gift cards or digital products.
Refunds
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Refunds will be issued to the original payment method.
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Original shipping costs are non-refundable, and return shipping costs are the responsibility of the customer, unless the return is due to our error.
Contact Us
For questions or to initiate a return, please contact our customer service team at info@risetto.com
Note: This policy is subject to change without prior notice. Please review the return policy at the time of purchase.
